Refund policy

Returns, refunds, and exchanges

Return rules depend on whether the item is standard or custom/personalized.

Standard (non-custom) items

  • Returns may be accepted within 14 days of delivery if the item is unused and returned in original condition/packaging (reasonable inspection allowed).

  • You are responsible for return shipping unless we confirm the item is defective or we shipped the wrong item.

  • Refunds are issued to the original payment method after inspection.

Custom, personalized, or made-to-order items

  • Custom/personalized/made-to-order items are generally not refundable unless defective or incorrect (for example, wrong customization compared to what you approved/ordered).

  • If a return is authorized, instructions will be provided by email.

Damaged, defective, or wrong item

Contact us at mirock1979@gmail.com within 7 days of delivery and include:

  • order number,

  • photos of the issue and packaging,

  • a short description.

We will offer a reasonable remedy: replacement, repair, partial refund, or full refund, depending on the situation.

Cancellations

  • If production or fulfillment has not started, we may be able to cancel and refund your order.

  • If the item is already in production, customized, or shipped, cancellation may not be possible or may involve costs.